DESCRIPTION
Syncbnb is a calendar synchronization tool for vacation rental home owners that want to list their property on multiple channels and need a tool to help them avoid double bookings. We are the only service available online today that offers a 100% success rate across all available listing services. This is no small feat, but by combining cutting edge software, Advanced AI and Human Quality Assurance, we can deliver.
As the Customer Success Engineer you will be responsible for providing frontline customer support for our world class vacation rental channel management platform. Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers. The ideal candidate is experienced in providing customer support for a cloud-based technology company. Very good written and verbal English skills (native speakers will be preferred), attention to detail, strong communication skills, and a customer-centric orientation are required.
RESPONSIBILITIES
- Promote a “customer first” environment at all times.
- Become a Syncbnb platform expert.
- Bring customer support best practices, processes and solutions to Syncbnb, continuing to raise the bar for our best-in-class customer support initiatives.
- Proactively research, troubleshoot and escalate potential support issues.
- Adhere to Syncbnb’s workflows, ticketing system and team schedules to ensure product quality goals are met.
- Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers.
- Contribute to team goals for customer retention, growth and satisfaction.
REQUIREMENTS
- Very (very!) good written and verbal English skills
- A minimum of 1 year experience in a customer-facing support role.
- Knowledge and experience in the vacation rental market a strong plus
- Strong organizational and analytical skills. Attention to detail.
- Critical thinking and proven complex problem solving skills required.
- Customer-first mentality; ability to empathize and build customer loyalty.
- Background in web design or web development is a plus.
BENEFITS
Lively startup environment with experienced co-founders.
Stock options available for early employees.
Take yourself to the next level by working with the best.
Syncbnb is funded by 6 high profile tech investors and can offer the job security of large firms.